Media On Demand FAQ
Welcome to Australian Bluegrass Shop!
Australian Bluegrass Shop is an amazing, user-friendly, self-contained software environment where you can browse, purchase,
instantly download, and enjoy high quality video titles. You get every bit of the quality of a DVD, and in some cases better!
Going digital has many benefits:
No waiting for deliveries. No shipping and handling charges. Never out of stock. No lost or damaged shipments. Order and start watching in just minutes!
Watch anything you’ve purchased in just 3 clicks, whether you are connected to the internet or not. No more hassles with players, remote controls or TV inputs.
Unlike discs that can get damaged or lost, you’ll never lose your digital purchases, even if you buy a new computer or your hard drive crashes.
Manufacturing of discs contributes heavily to pollution, and 1.6 billion discs go into landfills every year. Enjoy the advantages of digital and save the planet while you’re at it!
Frequently Asked Questions:
How long does it take to download a product?
It depends on the speed of your internet connection, but with a fast broadband connection, you can start watching in just a few minutes while the rest of the product downloads in the background.
What quality are the downloads?
The video and audio quality are every bit as good as a DVD, and in some cases, you will get better quality on the download (with an HD product).
Will I get everything that comes with the DVD?
Yes, any additional materials, like PDFs, sheet music, tab, software or student materials are included.
Can I watch my purchases on my iPad or iPhone?
Absolutely! Australian Bluegrass Shop is compatible with the “MOD Mobile” app in the Apple App Store. If you have a $99 Apple TV, you can also beam your video wirelessly to your TV via AirPlay! Please see the “Help Center” in the Australian Bluegrass Shop software to find out more.
Can I enjoy my digital purchases even if I’m not connected to the internet?
Yes! Unlike streaming systems, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch anything you’ve purchased in full quality.
Can I access my digital purchases on a different computer than the one I purchased on? What if my hard drive crashes or I buy a new computer?
Unlike a disc, that might become scratched, warped, or lost, you will never lose access to a Australian Bluegrass Shop purchase. Follow these steps to access your purchases:
- Download and install the free Australian Bluegrass Shop Player app onto your second computer using one of the buttons below:
- Click the “options” button in the upper right hand corner and choose “Refresh owned products”
- Follow the prompts and enter in your email address and password
The products you have purchased will show up under “My Stuff” and you’ll be able to download and view them at your convenience. Your purchases are safe in your “digital locker in the cloud!”
Can I watch my digital purchases on my TV?
Absolutely. If you have a laptop (or a desktop computer near your TV), a DVI to HDMI cable is only about $15. Here is a wonderful guide on connecting your computer to your TV.
Or, if you have an iPad, iPhone, iPod Touch and an Apple TV, with a tap of your finger, you can beam videos wirelessly to your big screen via AirPlay.
Three ways to get fast customer support:
Have a question or problem? We are
here to help!
Just click the “Help Center” button in the upper right of the main
screen, where you’ll be able to get instant
answers to 90% of your questions. If you don’t see the answer you’re
looking for, click the “contact
Help on the web:
Go to www.help.leapingbrain.com
and during U.S.
business hours and evenings, you will usually get a reply within 15 –
30 minutes. Often, you’ll hear back from us nights, weekends and
You can also email firstname.lastname@example.org
if that’s more convenient.
If you are contacting us outside normal business hours, we appreciate
your patience, and pledge we will answer your question or resolve your
problem as soon as possible! We are relentless when it comes to
providing great customer support!
Thank you again for your purchase, and hope you enjoy !